Privacy Policy
1. Who We Are
Digiwizr (“we”, “us”, “our”) is a digital services business operating at digiwizr.com. We offer web design, content writing, SEO, social media management, and related digital services to small and medium-sized businesses worldwide.
For any privacy-related matters, contact us at: hello@digiwizr.com
2. Information We Collect
Information you provide directly
- Name and email address when you contact us via our website form or email
- Business name, website URL, and project details you share when enquiring about our services
- Payment details are processed entirely by our third-party payment processor; we never store card numbers
- Communications you send us, including emails and messages
Information collected automatically
- IP address and general geographic region (city/country level only)
- Browser type, device type, and operating system
- Pages visited, time spent on page, and referring URL, collected via analytics tools
- Cookie data as described in our Cookie Policy
Information we do not collect
We do not collect sensitive personal data including racial or ethnic origin, political opinions, religious beliefs, health data, or financial account numbers. We do not knowingly collect data from individuals under the age of 16.
3. How We Use Your Information
- To respond to your enquiries and deliver the services you have requested
- To send project updates, invoices, and delivery notifications
- To send our newsletter or marketing emails, where you have opted in, you may unsubscribe at any time
- To improve our website, content, and service quality based on aggregated analytics data
- To comply with applicable legal obligations
- To prevent fraud and protect the security of our services
We will never use your data for automated decision-making or profiling that produces legal or similarly significant effects on you.
4. Legal Basis for Processing
Where applicable data protection law requires us to identify a legal basis, we process your personal data under the following grounds:
- Contract performance: Processing necessary to deliver services you have engaged us for
- Legitimate interests: Operating and improving our business, preventing fraud, and communicating with prospective clients
- Consent: Where you have explicitly opted in to marketing communications
- Legal obligation: Where processing is required by applicable law
5. How We Share Your Information
We do not sell, rent, or trade your personal data. We share it only in the following limited circumstances:
- Payment processors: To facilitate secure payment transactions
- Analytics providers: Aggregated, anonymised data to understand website usage (e.g. Google Analytics)
- Email service providers: To send transactional and marketing emails you have consented to
- Legal requirements: If required by law, court order, or governmental authority
All third-party processors are bound by data processing agreements and are required to handle your data securely and in accordance with applicable law.
6. Cookies
We use cookies and similar tracking technologies on our website. For full details on what cookies we use and how to manage them, please see our Cookie Policy.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Enquiry and contact data: up to 2 years from last contact
- Client project data: up to 5 years from project completion for accounting and legal purposes
- Marketing opt-in data: until you unsubscribe or request deletion
- Analytics data: in aggregated, anonymised form indefinitely
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include encrypted data transmission (HTTPS), access controls, and regular review of our data handling practices.
No method of transmission over the internet is 100% secure. While we use commercially reasonable measures to protect your data, we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your data, subject to legal retention requirements
- Portability: Request your data in a structured, commonly used, machine-readable format
- Objection: Object to processing based on legitimate interests
- Restriction: Request restriction of processing in certain circumstances
- Withdraw consent: Withdraw any previously given consent at any time
To exercise any of these rights, contact us at hello@digiwizr.com. We will respond within 30 days. We may need to verify your identity before processing your request.
10. International Data Transfers
We operate as a global remote business and our service providers may be located in different countries. Where personal data is transferred internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection law.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. For material changes, we will provide more prominent notice. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us: